At Vedder.Diamonds, we stand 100% behind the quality of our lab grown diamonds and craftsmanship. Our jewelry is made from the finest materials and crafted by experienced artisans. That's why we offer comprehensive warranty on all our products.

💎 Warranty Periods

Lab grown diamonds:

• Lifetime warranty on the quality and properties of our lab grown diamonds
• Our diamonds retain their brilliance, hardness and color forever

Precious metal settings:

• 12 months warranty on 14 karat gold jewelry
• 6 months warranty on all other precious metal settings
• Warranty applies from the purchase date

✨ What does our warranty cover?

✅ Material defects in precious metals
✅ Manufacturing defects in the setting
✅ Defects in clasps and mechanical components
✅ Loose diamonds due to faulty setting
✅ Structural defects that exceed normal wear

❌ What does our warranty NOT cover?

❌ Normal wear from daily use
❌ Scratches on precious metals from use
❌ Damage from accidents (drops, impacts, etc.)
❌ Repairs by third parties without our permission
❌ Damage from improper use or maintenance
❌ Loss or theft of jewelry

Why no discoloration at Vedder Diamonds?

Our jewelry does not discolor because we work exclusively with:

• Solid gold (no plating)
• Platinum in its pure form
• High-quality alloys without plated surface

This means your jewelry retains its original color and luster, without any plating wearing off.

Lab Grown Diamond Specifications

🔬 Quality guarantee

Every lab grown diamond is delivered with:

• Official certification (GIA, IGI or equivalent)
• Guaranteed properties as stated on certificate
• Traceability from production to delivery

💍 Lifetime brilliance

Our lab grown diamonds:

• Retain their hardness (10 on Mohs scale)
• Never change color
• Retain their brilliance forever
• Are chemically identical to natural diamonds

Claiming warranty

📧 Contact

For warranty issues, contact us via:
Email: info@vedder.diamonds

Always mention:

• Your order number
• Purchase date
• Clear photos of the problem
• Description of the problem

⏰ Report within 2 days

Upon receipt, you as a consumer are responsible for checking the quality and personalization of the product. Any defects or incorrectly delivered products must be reported to our customer service within 2 days of delivery.

📦 Returns

• Returns must be in original condition and packaging
• We provide return label for warranty cases
• Note: Personalized products cannot be returned (unless there is a manufacturing defect)

Processing time

🔧 Repair process

1. Assessment: Within 3 working days after receipt
2. Cost estimate: Free for warranty cases
3. Repair: 5-10 working days (depending on complexity)
4. Return shipping: Insured and tracked

💰 Costs

• Warranty cases: Completely free (including shipping)
• Outside warranty: Cost proposal in advance
• Second opinion: Always possible for complex cases

Accessories Warranty

🎁 Jewelry boxes and accessories

• 6 months warranty on all accessories
• Assessment per case for reasonable solution
• No warranty on general wear

Premium Service

🏆 What makes us different?

• Artisanal quality from experienced goldsmiths
• High-quality materials without compromises
• Personal service with direct communication
• Transparency about all processes
• Lifelong relationship with our customers

📞 Always available

For questions about warranty, maintenance or service, you can always contact us via info@vedder.diamonds. We're here to ensure you enjoy your Vedder.Diamonds jewelry for years to come.

Wear it with confidence!

At Vedder.Diamonds, we believe that a perfect piece of jewelry should last a lifetime. Our warranty is our proof of confidence in the quality of our lab grown diamonds and the craftsmanship of our artisans.

Questions about our warranty? Email info@vedder.diamonds